Frequently Asked Questions

If you have a question about how Locked City works, please see our FAQ section below. If your question isn’t answered there, please contact us and we'll get back to you right away!


How it Works

How many players can play?

Each team can up to 5 phones connected. We encourage groups of 6+ people to split into multiple teams to have the best experience.

You can easily add more numbers to receive clues by replying 'Add +44XXXXXXXXXX'.

How will I receive clues?

Clues and directions will be sent via SMS (text message). You will only receive the next clue once the correct answer has been sent.

Do I need local knowledge?

No! Each hunt is designed to require no local knowledge and will be of the same difficulty regardless of prior knowledge.

Playing the Hunt

What if we get stuck on a clue?

You can reply 'STUCK' at anytime and a hint will be sent to you. If you are still stuck, you can send 'SKIP' to skip to the next clue. These will incur a time penalty!

What if I get lost?

You can text 'LOST' at anytime and the exact location of the answer will be sent to you.

What do I need to bring?

Bring your phone with a UK Sim Card (it does not need to be a smartphone). A battery pack may be advisable if you are likely to run out of charge.

Are there any rules?

Please be courteous to other members of the public.
No conferring or sharing of answers with other teams.
No deliberately obstructing other teams!
Use of a map is allowed but is not required.

What if my phone runs out of battery?

Don't worry if your phone runs out of battery! As long as another member of your team has been added to the hunt, you can keep playing.

Are there toilets enroute?

Each hunt passes toilets en-route (toilets may charge a small fee) and features designated rest stops in pubs containing toilets.

How much do text messages cost?

Messages are charged at your standard network rate. If you have free messages included in your mobile plan, there are no additional costs!


I've booked a hunt but COVID-19 restrictions will prevent me from playing

No problem! It's a tricky time for everyone. You're welcome to begin your hunt on any date in the future or contact us and we'll sort out a refund.

Can I book the same day we want to do the trail?

Yes! You can start as soon as the booking is made. You will receive a text to begin the hunt immediately after booking.

Can I play when it is dark?

For the best experience, we recommended playing with suitable daylight. If the light begin to fade, don't worry, the answers are all accessible in the dark.

What if it rains?

Whilst always best in good weather, our hunts can operate regardless of the weather conditions. We do advise exercising caution if it is slippery underfoot. You are welcome to start (or resume) a hunt at a later date if the weather conditions are poor.

Unfortunately we don't offer refunds due to adverse weather.

Can I use an international number?

Not at the moment. Mobile numbers must begin with +44. Check back soon for more information.

Are hunts wheelchair accessible?

Hunts that are wheelchair accessible will be indicated on the individual hunt pages. Currently, Camden Unlocked is not wheelchair accessible.

Is there a time limit?

There is no time limit. You can race to make the leaderboards or simply relax and take the hunt at your own pace. If you need to return to finish the hunt at a later date, that's possible too!